Reservation

You can book:

From our website www.seagreen-campings.com/en/ or https://www.domainedelaforge.com/en/, by calling our reservation center in low season (from September to March): Monday to Friday from 9am to 6pm and Saturday from 9am to 6pm, in high season (from April to August) Monday to Saturday from 9am to 6pm.

Your booking becomes final after the payment of a 30% deposit of the stay, payable by credit card at the time of booking. Any booking request must be accompanied by the deposit payment.

Please consult our General Terms and Conditions of Sale.

Before your arrival, we are unable to provide you with the number of your pitch. However, you can send us your placement preferences when booking (side by side, shaded pitch, etc.) so that we can take them into account. This can never be guaranteed. Choosing your pitch is possible for a fee of 50 euros.

If you book online, you can specify the desired pitch number in the "comments" section. By phone, when making your reservation, you can tell us the pitch number you prefer. Upon receiving your booking, we will add the option to your file, which will need to be paid later. If the pitch is unavailable, the campsite will contact you to offer another pitch.

Click on the "BOOK YOUR STAY" button and follow the instructions. In just a few moments, you will know the cost of your stay. You can also contact us by phone at +33 5 64 10 20 20, our team is available to advise you.

The prices indicated are valid for the current season. They include the booked accommodation as well as:

  • Entertainment
  • Access to the pool and facilities
  • Access to the sanitary facilities

To facilitate your arrival, a security deposit will be requested before the start of your stay. This deposit must be made by phone, amounting to 350€. It is simply an imprint of your credit card and will not be charged to your account.

The deposit can also be made on-site upon arrival by bank check.

The full security deposit will be refunded no later than 15 days after your departure, provided the accommodation is returned clean, minus any charges for damages, unpaid services, or the loss of keys or wristbands given to you upon arrival.

Payment methods

A deposit of 30% of the total amount of the stay must be paid at the time of booking.

Then, with the exception of credit card payments, payments are accepted no later than 30 days before the arrival date.

 

We accept the ACSI card only for the following campsites:

  • Camping Le Paradis
  • Château du Gibanel
  • Camping Cala Llevado

We accept the following payment methods:

  • Credit card (except American Express)
  • ANCV Holiday Vouchers and Chèque Vacances Connect
  • Bank check
  • Cash (on-site only)
  • Bank transfer

Modification or cancellation of my booking

The customer can request a modification of their stay within the same campsite (dates, type of accommodation) by written request to the campsite (letter or email) up to a maximum of 30 days before. No transfer to the next season will be accepted.

Any price difference between the original and the modified stay will be charged to the customer. If the new stay is cheaper than the original one, no refund will be made for the difference.

1 - Immediately notify the establishment by email at reservation@seagreen.fr (mentioning the name of the campsite in the subject) or by phone at +33 (0)5 64 10 20 20 of your cancellation, delay, or interruption.

2 - Report your claim to Neat within 5 business days following the event triggering the coverage via this form, by email at sinistre@neat.eu, or by phone at +33 5 54 54 25 22.

3 - You will be reimbursed within 48 hours.

By phone, you can subscribe to this option by informing us.

Online, you can select this option during your booking.

It must be taken out at the time of booking or within 24 hours at most.

Attention! This insurance is offered through a third-party organization. After notifying the campsite of your cancellation or early departure, you are responsible for declaring your situation to the insurer.

If, despite all our efforts to fully satisfy you, you have any complaints, please inform the reception staff immediately.

To contact the Complaints Department, please send an email to reclamation@seagreen.fr, specifying your customer number and the details of your stay.

You can also send a registered letter to:

Sea Green Resort
14 avenue Descartes
33370 Artigues-près-Bordeaux

Accommodation

All the mobile homes are equipped with a heating system but don't have air conditioning. The technical sheet for each accommodation is available on our website, and our vacation advisors can provide you with more information about this at the time of your booking.

One vehicle is allowed per pitch (except for some campsites where exceptions apply).

Depending on the campsite, the vehicle may be parked directly on the pitch or in an adjacent parking area provided for this purpose.

For safety and insurance reasons, it is not possible to set up a tent on the pitch.

Accessibility for people with reduced mobility

Yes, our accommodation is accessible for people with reduced mobility. Facilities are provided to facilitate access and movement for people using a wheelchair, cane or walker.

 

We have two accessible accommodations for people with reduced mobility within our campsite. One accessible accommodation is available for booking online: Luxury Chalet 2 bedrooms 2 bathrooms. A second accessible accommodation, belonging to a resident, may also be available.
For more information, please do not hesitate to contact our reservation service at +33 (0)5 64 10 20 20.

Yes. Access to the accommodation is adapted to allow wheelchair users to enter. When necessary, a ramp or adapted access is available to reach the reception.

 

Parking spaces reserved or adapted for people with reduced mobility are available near the entrance.

 

The main public areas are accessible for people with reduced mobility. If certain areas present particular constraints, our team can direct you to the most suitable route.
The following facilities are accessible for people with reduced mobility: The restaurant, reception, swimming pool, pool facilities, laundry, main pathways of the campsite, petanque court and bike rental.

Yes, accessible facilities for people with reduced mobility are available near the swimming pool and at Green Village.

No, there are no multi-storey buildings on our campsite. The entire site is single-level, which guarantees optimal accessibility for you.

Yes. Accompanying persons are welcome. Please do not hesitate to let us know your particular needs when making your reservation or before your arrival.

Yes, guide dogs for the blind and assistance dogs are welcomed in accordance with applicable regulations.

 

Yes, and we encourage you to do so. You can contact us before your visit so that our team can anticipate your needs and inform you about accessibility conditions.

For any questions concerning accessibility or to prepare your visit, you can contact us:
Phone: +33 (0)5 56 66 07 72
Email: accueil.laforge@seagreen.fr
Address: Route de Sanguinet, 33260 La Teste de Buch
Our team is at your disposal to inform you and facilitate your welcome in the best way possible.

Children

The kids club is open to children aged 4 to 12 years old and the teen club for ages 13 to 17 years old.

 

All children, even babies, are counted in the accommodation or pitch capacity for safety and insurance reasons. The maximum number of people indicated for the cottage must not be exceeded.

Pets

We accept pets under the following conditions:

  • 1 pet per accommodation
  • Excluding categories 1 and 2
  • Maximum 20 kg
  • The fee for your pet is €7 per day.

On the campsite, pets must be kept on a leash, must not be left alone in the accommodation, and must have an up-to-date vaccination record.

Miscellaneous questions

For rentals:

  • Check-in from 4:00 PM
  • Check-out before 10:00 AM

For all our campsites, arrivals are possible from Monday to Sunday in the low season.

In July / August, during the summer season, arrivals and departures are also from Monday to Sunday, except for the Cottages and Maisonettes, where arrivals and departures are only on Wednesday, Saturday, and Sunday.

For pitches:

  • Check-in from 2:00 PM
  • Check-out before 12:00 PM

In case of late arrival (after 7:00 PM in high season and 6:00 PM outside July and August), please notify the campsite reception so they can explain the late arrival procedure.

Please make sure to have your vehicle registration number with you.

You will find the opening and closing dates of the campsite at the bottom of the page.

End-of-stay cleaning is one of the optional services.

No, access is strictly reserved for those staying at the campsite. Access to the water park is granted upon presentation of a bracelet, given to each person on the reservation when they arrive at the reception.

For hygiene reasons, swim shorts and bermuda shorts are not allowed.

We only accept swim briefs or trunks for men and one-piece or two-piece swimsuits for women.

Check your spam folder in your email inbox.

If you haven't received anything, we recommend calling the reservation service at +33 5 64 10 20 20 and requesting that the documents be resent by email.

Please note, if you made a reservation after 6:00 PM, you may only receive the confirmation email the following morning.

The Green Village is an annex of the Domaine de la Forge, where tranquility reigns during your vacation. It is located 800 meters from the aerodrome, next to the golf course. To access it, you must cross a busy road. It is recommended to use the bike path or come by car.